Tungsten Search and Matching Server – No databases available

Professional Services
|
March 26, 2020
2 min read

When trying to create a new Tungsten Search and Matching Server Database with SQL Server, there are instances where the database name drop-down list will be blank.

This is due to the fact that the user account used to connect (SQL user or service acocunt) does not have read access to query data from sys.master_files view.

The solution is to request the customer to grant us read access to query data from sys.master_files view, as KSMS will execute the below query to get the list of databases.


Tungsten Search and Matching Server – No databases available

Professional Services
|
March 26, 2020
2 min read

When trying to create a new Tungsten Search and Matching Server Database with SQL Server, there are instances where the database name drop-down list will be blank.

This is due to the fact that the user account used to connect (SQL user or service acocunt) does not have read access to query data from sys.master_files view.

The solution is to request the customer to grant us read access to query data from sys.master_files view, as KSMS will execute the below query to get the list of databases.


Here is our comparison chart of the top 6 eSignature software solutions in 2022

Annual Cost per user $AU
Number of users allowed
Signing packages/year
In-person eSignature
Reusable Templates/drag and drop editor
Collect Payments
Automatic reminders & notifcations
Bulk Send
On-premise deployment
Cloud deployment
Hybrid deployment
Signature biometrics
Multiple input fields
Guided Signing
Delegate Signing
Stage Signing
Fully Customizable Signing Workflows
100% Personalised Branding
Custom Settings/ user rolls
Multifactor authentication
Mobile app
Enterprise-grade security
Free Trial available
API integrations
Audit trail
Supported Languages
US ESIGN, HIPAA
GDPR, eIDAS compliant
Upload documents as part of signing (photos)
Personal
Standard
Business Pro
Advanced
$168
$408
$660
Custom Quote
1
5
5
Custom Quote
60 (5/month)
100
100
Custom Quote
X
V
V
V
Y
Y
Y
Y
N
N
100
Y
Y
Y
Y
Y
N
N
Y
Y
N
N
N
N
Y
Y
Y
Y
N
N
N
N
Info N/A
Info N/A
Info N/A
Validate signer fields
in real-time
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
N
N
N
N
N
Y
Y
Y
N
N
N
N
N
N
Y
Y
Y
Y
Y
Y
SOC 2Type II
Y
Y
Y
Y
N
N
N
N
Y
Y
Y
Y
44
44
44
44
Y
Y
Y
Y
Y
Y
Y
Y
N
N
Y
Y
Professional
Enterprise
$336
Custom Quote
Unlimited
Unlimited
250
Custom Quote
Y
Y
Y
Y
N
N
Y
Y
Y
Y
Y
Y
Y
Y
N
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
N
Y
N
Y
N
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
43
43
Y
Y
Y
Y
Y
Y
Essentials
Standard
Premium
$291
$970
Custom Quote
1
2 or more
5 or custom
Unlimited
Unlimited
Unlimited
N
Y
Y
5 templates
15 templates
Y
N
N
N
Y
Y
Y
N
Y
Y
N
N
N
Y
Y
Y
N
N
N
N
N
N
Y
Y
Y
Y
Y
Y
N
Y
Y
N
Y
Y
N
N
Y
N
Y
Y
N
Y
Y
Y
Y
Y
Y
Y
Y
SOC 2 Type II ISO 27001
SOC 2 Type II ISO 27001
SOC 2 Type II ISO 27001
Y
Y
Y
Y
Y
Y
Y
Y
Y
22
22
22
N
Y
Y
Y
Y
Y
N
Y
Y
Free
Essentials
Business
Enterprise
Free
$335
$864
Custom Quote
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
N
N
N
N
N
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
N
N
Y
Y
N
N
N
N
Y
Y
Y
Y
N
N
N
N
N
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
N
N
Y
Y
N
N
Y
Y
N
N
N
Y
N
N
N
N
Y
Y
Y
Y
SOC 2 Type II
SOC 2 Type II
SOC 2 Type II
SOC 2 Type II
Free
Y
Y
Y
N
N
N
Y
N
Y
Y
Y
Info N/A
Info N/A
Info N/A
Info N/A
Info N/A
Info N/A
Info N/A
Info N/A
Y
Y
Y
Y
Info N/A
Info N/A
Info N/A
Info N/A
Business
Premium
Enterprise
Cloud
$141
$264
$529
$894
10
10
10
10
Unlimited
Unlimited
Unlimited
Unlimited
1
2+
2+
2+
Y
Y
Y
Y
N
N
Info N/A
Info N/A
N
Y
Y
Y
N
Y
Y
Y
N
N
N
N
Y
Y
Y
Y
N
N
N
N
N
N
N
N
Y
Y
Y
Y
Y
Y
Y
Y
N
N
Y
Y
N
N
Y
Y
N
N
Y
Y
N
N
Y
Y
N
N
Y
Y
N
N
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
N
N
N
N
Y
Y
Y
Y
Info N/A
Info N/A
Info N/A
Info N/A
Y
Y
Y
Y
Y
Y
Y
Y
N
N
Y
Y
Standard
Pro
Acrobat Sign
$264
$418
Custom Quote
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Y
Y
Y
Y
Y
Y
N
Y
Y
Y
Y
Y
N
Y
Y
N
N
N
Y
Y
Y
N
N
N
N
N
India Only (Aadhar)
Y
Y
Y
Y
Y
Y
Y
Y
Y
N
Y
Y
Y
Y
Y
N
Y
Y
N
Y
Y
N
N
Y
Y
Y
Y
N
N
Y
Y
Y
Y
N
N
Y
Y
Y
Y
34
34
34
Y
Y
Y
Y
Y
Y
N
N
N

Try before you buy

Using our handy comparison chat you can now see the cost-to-feature breakdown of the top 6 e-Signature providers. All these providers offer a free trial of their software, so it’s worth doing some personal investigation and trying out the software yourself. ACMO offer a free 7-day trial of Kofax SignDoc via our Signmore solution.

Understand How is ACMO helping businesses accomplish more with intelligent automation

Try Signmore Free for 7 days

Start Trial
No Credit Card Required. Instant Access.

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