Japanese Bank Transform With Tungsten Automation, formerly Kofax – ACMO
Local Japanese banks are currently facing decreased workforces, low interest rates and different industries entering the financial industry, all while responding quickly to customer needs. To overcome these challenges, Hiroshima Bank has addressed workstyle innovation and digital transformation in their mid-term plan with the introduction of Tungsten RPA™. As aresult, the bank has successfully reduced about 20,000 hours for about 30 business operations annually and improved the customer experience. The bank has been promoting their work style innovation as a “regional comprehensive service company that continues to grow with local customers.”
Mr. Kazuma Yabuki, Director, Digital Strategy Department, Hiroshima Bank explains:
“Our KPI to introduce RPA was to thoroughly improve efficiency in order to promote work style reform, to make the most ofthe time saved, and to build a system that can provide high-value-added services to customers. In the end, we were able to improve staffing asscheduled and reduce time. There were many unexpected situations in thedevelopment stages, but Tungsten Automation, formerly Kofax supported us firmly every time. We are very happywith Tungsten Automation, formerly Kofax.”
Visit ACMO today to learn more about our automation solutions including Robotic Process Automation. View the full case study here